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Ron Chan is a Sales & Marketing Strategist at Naida Communications. He helps people and businesses increase their sales by developing effective Marketing Strategies. You can contact Ron by emailing him at ron@naidacom.com. To learn more about Naida Communications visit them at www.naidacom.com.

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image thumb2 How To Elevate Your Sales–Is It a Numbers Game?To some extent to be successful in sales it’s a numbers game.  However, it also depends on what type of numbers.

Coming out of university with a degree in Economics and a Business Degree in Marketing and Finance I was excited to become a stock broker.  I had visions of living the good life just as Bud Fox did in the movie Wall Street – that is until he went to jail.

I had a few friends get into the investment business straight out of school.  They had to do one thing that I was uncomfortable with doing at the time – cold call people.  For me, I felt it was just a losing proposition.  I was 24 at the time and felt that people would not entrust their life savings to a kid with no experience.  And without contacts the only method known at the time was cold calling.  Ask any of my friends (who are still in the investment industry) if they would ever do it again – they would say NO! I couldn’t handle the rejection so I went into banking instead.  A place where there was a steady stream of lead flow traffic…a great place to hone your sales skills.

I have worked in two publicly traded companies.  The ultimate goal of most publicly traded companies is to increase shareholder value.  And how do you do that? Increase sales and increase profits – with more emphasis on the latter.  Needless to say, to keep your job you needed to produce sales.  Both companies generated some lead flow but it was certainly not enough to meet targets. Now I was fortunate enough that I didn’t have managers that followed the mantra of more cold calls would equate to more sales. For most of my career I was left alone (which was a good thing) as long as I made my sales targets.  How did I do this?  By employing a couple of concepts:

It’s not how many calls you make…it’s how many leads you get. Making cold calls is a brutal way to try and achieve sales results.  Why? because a large percentage of the people on the receiving end of that call are not in the buying cycle.  It’s purely an exercise in inefficiency.  With technology these days it’s much easier and cost efficient to develop lend generating systems.  Leads are much different than cold calls as leads are in the buying cycle.  Implement tactics that generate leads for you.  Then use the next concept.

Apply the 80/20 rule to everything you do. Which in a lot of cases, 80 percent of results are for the most part derived from the top 20 percent of activities.  So in the case of lead generating tactics, eliminate the tactics that generate minimal results but use up precious time.  For example, leads clubs…specifically one’s that require that you go to meetings.  Let’s say you go to one monthly meeting which typically lasts 1-2 hours…to get one lead.  Is that an efficient way of using your time?…maybe at the beginning if you’re starting with zero clients.  But, in 1-2 hours you would normally spend at a leads club I can think of at least 5 other things you could do that will generate more leads.

The point is, if your sales are slumping it’s time to analyze your activities.  Don’t wait till the new year to break bad habits…break them today!

Lead Leakage is Killing your Sales

We are enjoying an uncharacteristically warm November in Winnipeg.  But with the thought of plummeting temperatures and drifts of snow the idea of a warm vacation always comes to mind.

Over the past few years the travel game has changed a lot.  Discount websites like iTravel2000, SellOffVacations, Priceline and Hotwire have challenged the revenue streams of many local travel agencies.  Do your typical store front travel agents have a place in the business world?  For the time being, I think the answer is yes but not sure how long.  My interaction with this travel company was the inspiration to this post.

I called this travel company because my wife had booked with them last year.  Our primary reason? They double our points on our Visa card.  Since the agent we used last year provided some good information we call back again this year…warm lead initiated.

The call started ok but nosedived shortly thereafter.  Below is a post-mortem and hopefully you’ll increase your sales by plugging up your lead leaks.  I see the following 8 things occur on a regular basis all of which can vaporize your leads:

  1. No Email Signature – especially a phone number.  The latest and greatest smartphones like Blackberry, Apple have the ability to dial the phone number in the email signature
  2. How about giving multiple numbers like your office and cell number? I can’t buy from you if I can’t contact you
  3. Lack of a personal sales page (Website, Blog, LinkedIn, Facebook, Twitter etc.) – keep me abreast of what’s good and not so good in the world you live and breath – that’s how you develop relationships.  And if I like ya – I’ll point more people in your direction. MORE WARM LEADS – wouldn’t that be great!
  4. No contact info on personal sales page….see #2 above
  5. Old or incorrect contact info on personal sales page
  6. “Contact Us” link only on one page

If you are in the game of sales make it easy for me to buy from you. As I am ready to BUY but still have yet to book a vacation.

Need more help with Marketing Strategy that can lead to more sales? Email me at ron[at]naidacom.com.

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